Terms & Conditions
1. Identification of the Owner
This website is operated by NC Luxury Entertainment S.A.S., a company legally constituted under the laws of the Republic of Colombia, identified with NIT 900999022, with its principal address in Medellín, Colombia.
Official contact email:
info@encreativelab.com
2. Purpose of the Website
This website is for informational and commercial purposes, aimed at presenting the professional services offered by NC Luxury Entertainment S.A.S., including:
Brand strategy and development
Branding and conceptualization
Naming development
Strategic consulting
Music business and artist development
Experiences and event direction
The website does not conduct direct sales.
Any information submitted through forms constitutes a request for contact or quotation and does not create a contractual relationship.
3. Nature of Services
The services provided by NC Luxury Entertainment S.A.S. are strategic, creative and personalized in nature.
All engagements are formalized exclusively through a written contract, which defines scope, deliverables, timelines, payments, revision rounds and intellectual property terms.
4. Website Intellectual Property
All content on this website (texts, designs, logos, visual structure, mockups, videos, methodologies, naming shown as case studies, among others) is the property of NC Luxury Entertainment S.A.S. or is used with proper authorization.
Any reproduction, copying, adaptation or commercial use without prior written authorization is strictly prohibited.
5. Intellectual Property of Projects
Unless otherwise stated in a written agreement:
Creative concepts, methodologies, sketches, preliminary proposals and non-approved materials remain the exclusive property of NC Luxury Entertainment S.A.S.
Economic rights over the final approved work are transferred only after full payment has been received
Non-selected proposals may not be used in whole or in part by the client
NC Luxury Entertainment S.A.S. retains all moral rights as author
The company may include completed projects in its professional portfolio, unless a specific confidentiality agreement is in place
6. Refund Policy
6.1 Nature of Services
All services are personalized, intellectual and creative in nature, and therefore do not constitute standardized products subject to return.
6.2 Advance Payments
Payments made for:
Booking a project slot
Project initiation
Strategic phase
Creative development
Are considered non-refundable advances, as they involve allocation of resources, professional time and internal planning.
6.3 Refunds Before Project Start
Refunds may only be granted if:
The client requests cancellation before the official start of the project
No strategic or creative work has begun
In such cases, NC Luxury Entertainment S.A.S. may apply an administrative fee of up to 10% to cover operational and financial costs.
6.4 No Refunds After Project Start
Once the project has started (including kickoff meeting, brief reception or initiation of strategic phase), no full or partial refunds will be issued, even if:
The client decides to discontinue
Proposals are not approved
The project direction changes
Communication is suspended
Payments correspond to professional time invested, not subjective outcomes.
6.5 Disputes and Chargebacks
In the event of disputes or chargebacks through payment platforms, NC Luxury Entertainment S.A.S. may provide:
Signed contract
Project timeline
Evidence of deliverables
Records of communication and meetings
7. Proper Use of the Website
Users agree not to use the website for unlawful, fraudulent or harmful purposes that may affect its operation.
8. Limitation of Liability
NC Luxury Entertainment S.A.S. does not guarantee uninterrupted availability of the website or the absence of technical errors.
The company is not responsible for damages resulting from misuse of the website or decisions made based on the information provided.
9. Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of the Republic of Colombia.
Any dispute shall be resolved before the competent courts of the Republic of Colombia.